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Calls today
Nothing here is scripted theater — Jenny only tells a patient something is booked after the underlying tool actually confirms it.
Returning patients are greeted by name from their record. New callers are registered conversationally: name, date of birth, insurance provider, insurance ID — one question at a time, never a wall of forms read aloud.
Before offering a time, Jenny checks that doctor's actual open slots against the clinic's operating days. No double-bookings, no offering a Saturday the clinic doesn't run.
Booking, rescheduling, and cancelling are all backed by real database actions — up to three months out. If the tool doesn't run, Jenny doesn't claim it happened.
A confirmation goes out immediately with a link to a short intake form, followed by a reminder 24 hours out and another 2 hours out — each with a one-tap Confirm or Cancel.
Patients text "I'm here" to check in — staff are notified in real time on the dashboard. If nobody checks them out, the visit auto-closes five hours later with a thank-you message.
Every item below is a real capability in the system — not a roadmap.
Low-latency voice AI holds an actual spoken back-and-forth — no "press 1 for appointments."
Detects English, Spanish, Vietnamese, or Mandarin from the first sentence and replies in kind.
Each installation gets its own receptionist name and voice, so it sounds like part of the practice.
Never gives medical advice, and transfers to a human the moment a caller asks for one.
Every doctor's real open slots are checked before a time is ever offered.
Collects name, DOB, and insurance details naturally — no reading a form line by line.
Both flows re-check availability and update the same record the front desk sees.
The AI is required to call the actual booking tool before confirming anything to a patient.
Sent the moment a booking completes, with a link to the pre-visit intake form.
24 hours and 2 hours before the visit, each with a one-word Confirm or Cancel reply.
"I'm here" notifies the front desk instantly; visits auto-close if nobody checks the patient out.
Chief complaint, medications, and allergies land in the clinic's inbox before the patient sits down.
Calls, transcripts, appointments, and patient records update in real time — no refresh.
Sensitive fields are encrypted at rest once a clinic turns on field-level encryption.
Every booking, reschedule, cancellation, check-in, and intake is logged with who — or what — touched it.
Jenny can leave a note for a specific doctor the moment something needs attention.
Staff never have to ask "did the AI actually book that?" — it's on screen the second it happens.
Healthcare data gets healthcare handling — stated up front, logged in the background, and reviewable by staff at any time.
Every call opens with a clear recording notice before anything else is said.
Sensitive patient fields are encrypted at rest when a clinic enables it.
Every booking, reschedule, cancellation, and intake records who — or what — made the change.
A caller can ask for a person at any point and Jenny transfers immediately.
Want to try Jenny with your own clinic? Reach out — hello@nusoft.co